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Security |
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Q: |
Is your site secure? |
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A: |
At Larry Adler's we take security seriously. We not only have the latest in security Certificates from InstantSSL in the USA but use the latest encryptions for all credit card transactions. |
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Q: |
Do you distribute my name and address to any 3rd Party? |
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A: |
No! (more details in our privacy statement.) |
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Payment Methods |
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Q: |
Can I pay using BPAY? |
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A: |
Yes, for Australian orders only. International orders cannot use BPAY, as it is a national service only.
After you complete your order online we will verify that the stock is available. Upon verification, we will send you our biller code, and your reference number. After receiving payment, the order will be sent to the address specified in your order. |
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Q: |
Do you accept Credit cards for Australian orders? |
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A: |
Yes. We accept the following cards: Visa, Mastercard, American Express, Dinerﾒs Club. For American Express or Diners only, a service fee of 2.5% is applicable. Visa and Mastercard holders can use BPAY to pay with their credit cards. |
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Q: |
What payment do you accept for international orders? |
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A: |
All international orders are paid using PayPalﾙ. To pay using PayPalﾙ you must have a PayPal account. Set up is quick and easy. For instructions click here. |
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Returns/Exchanges |
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Q: |
What is your Return/Exchange Policy? |
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A: |
If you have made an incorrect choice Larry Adler Ski & Outdoor will exchange or refund regularly priced items. Proof of purchase is required. |
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Q: |
Can I return my online purchase at one of the stores? |
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A: |
Yes, with proof of purchase, we will gladly exchange, repair or credit any purchase made online at any of our stores. |
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Q: |
Can I buy my goods online and have them sent to the store for me to collect? |
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A: |
Yes, goods purchased online can be sent to any of our Larry Adler Ski Shop locations for your convenience. |
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Q: |
Iﾒve lost my receipt. Can I still return my purchase? |
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A: |
It is the responsibility of the customer to provide the proof of purchase if the receipt is lost eg: credit card statement. |
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Q: |
How soon will my refund/exchange be processed? |
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A: |
Your refund/exchange will be processed within 7-10 working days from receipt of returned goods. |
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Q: |
Do you return Sale Items? |
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A: |
Should you experience a fault or defect with sale items we will exchange, repair or refund the item providing that the fault or defect was not evident at time of purchase. A refund or exchange is not available on sale items should you change your mind. |
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Freight and Handling |
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Q: |
What are your freight charges? |
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A: |
Our freight charges are $10 for Sydney standard, $20 for Sydney Express, $15 for country NSW standard, $25 for country NSW Express, $15 interstate standard and $25 interstate Express. We aim to provide the best local, interstate and international transportation to our clients. |
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Q: |
What is standard delivery? |
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A: |
For standard delivery allow up to 4-7 working days. All orders must be placed by 12 noon Monday - Friday. |
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Q: |
What is express delivery? |
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A: |
For express delivery allow 1-3 working days. All orders must be placed by 12 noon Monday - Friday. |
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Q: |
Do I have to be at home to receive my purchase? |
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A: |
Goods cannot be delivered to PO boxes or left unaccounted for. Someone must accept and sign for the parcel. Note of an attempted delivery will be left with carrier contact details. |
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Q: |
Do you ship internationally? |
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Yes. You will be advised of freight costs via email before your transaction is processed. |
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Q: |
How can I track my purchase? |
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A: |
Please email or call
1800 ADLERS should you wish to obtain your tracking number or if your package has not arrived by the due date/time. We will be more than happy to contact the carrier on your bahalf. |
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Warranty |
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Q: |
What do I do with faulty goods under warranty? |
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A: |
If for any reason you have a problem with your purchase due to faulty workmanship or materials we will refund, exchange, repair or credit. |
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Q: |
What are the regulations for warranty claims? |
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A: |
We cannot warranty goods without proof of purchase or those outside Australia and those not within the warranty period laid down by the individual manufacturer. (Usually 12 months) |
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Q: |
What if my goods are damaged during transit? |
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A: |
If faulty goods are damaged in transit Larry Adler Ski & Outdoor take full responsibility for all freight charges. Please contact our Customer Service team on 1800 ADLERS to register your claim. |
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Q: |
How can I obtain more information regarding any problems with purchase? |
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A: |
1800 ADLERS - Customer service is available from
9am-5pm Monday - Friday. |
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Guarantee |
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Q: |
What is your guarantee? |
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A: |
ﾓIf for any reason our service or products fail to perform during normal use or time and are defective in any way we will replace, repair or refund at no cost to you.ﾔ Larry Adler. |
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Rental |
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Q: |
What is "Kids Ski Free"? |
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A: |
If both parents (or two accompanying adults) each hire their ski, boots & poles or snowboard & boots, for 6 days or more, Larry equips two children for the same up to 12 years of age with "carve" skis, boots & poles FREE of charge (offer does not include clothing). Should a child wish to upgrade to a snowboard package, they may do so for the difference in price. |
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Q: |
If I book my Rental gear in Sydney, can I collect it in the mountains? |
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A: |
Yes. We strongly recommend advance bookings for rental gear. Once you are sized up in Sydney your order will be flagged for pick up from our Jindabyne store. Please return your Rental gear to the store from which you collected it. |
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Q: |
Where can I drop my Rental gear off to? |
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A: |
Please return your Rental gear to the store from which you collected it. |
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Q: |
If I wish to take my Rental gear from Sydney once I make my booking, how soon can I collect it? |
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A: |
All Hire gear booked in the Chatswood and Kent St stores, must be booked at least by 12 noon the day before you you wish to collect your gear. Goods may be collected from 12 noon on the day of pick up. |
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Q: |
Can I demo skis in Jindabyne before I buy? |
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A: |
Yes and we will credit the one days demo fee towards your purchase. |
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Q: |
Can I swap over my ski package to a snowboarding package half way through my rental period? |
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A: |
Yes for the difference in price. |
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Q: |
Can a child on the "Kids Ski Free" programme swap their ski package over to a snowboarding package half way through their week? |
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Yes. Normal snowboard rental charges will apply for the period. |
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Q: |
Can I book my rental gear in Sydney for pick up in Niseko Japan? |
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A: |
Yes. You can pre book at any of our stores in Sydney or Jindabyne and it will be packed and waiting for you at our Niseko store on the date you have requested. Our computer system allows us to reserve items down to the exact size colour and model |
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Q: |
Can I book my rental gear on-line for pick up in Niseko Japan? |
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A: |
Yes. Please note clothing is not available for this first season in Japan but you can take it with you from Sydney. If you have any trouble going through the prompts on-line please call 1800 Adlers and we can talk you through. |
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Q: |
If I rent gear to take overseas am I charged for travelling time? |
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A: |
No. We charge only the time you are planning to ski. |
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Q: |
Do you have special rates for corporate or large groups? |
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A: |
Yes for details contact marketing at head office 02 99137833 or email info@larryadler.com |
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Q: |
If I am not happy with a certain model ski or snowboard can I exchange for another at any time during the rental period? |
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A: |
Yes depending on availability. |
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How to redeem vouchers online |
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Q: |
How do I redeem my Christmas Voucher online? |
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A: |
Simply complete your order
online and send your voucher in with your name, order number and email
address to 8/1 Vuko Place Warriewood NSW 2102 and we will deduct $50 once
the voucher is received. Please contact us to advise the voucher is on the way. |
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Our Stores |
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Q: |
Where are your retail stores? |
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A: |
Kent St Sydney, Chatswood, Collaroy, Jindabyne and Niseko Japan |
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Q: |
What are your store Hours? |
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A: |
Our store hours at Kent St Sydney are: 9am - 6pm Weekdays,
Thursday 9am- 9pm,
Saturday 9am - 5:30pm,
Sunday 10am - 5.30pm.
Our store hours at Chatswood are: 9:30am - 6pm Weekdays,
9:30am - 9pm Thursday,
Saturday 9am - 5pm,
Sunday 10am - 5pm.
Our store hours at Collaroy are:
9am - 6pm Weekdays
9am - 9pm on Thursday
9am - 5pm Saturday and Sunday.
Our store hours at Jindabyne are: 7am - 8pm Saturday to Wednesday, Thursday & Friday 7am to Midnight during the winter season. Summer hours are 9am to 5pm daily.
Niseko Japan 8am to 8pm daily during winter season |
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Help |
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Q: |
When can I call for help? |
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A: |
You can call 1800 ADLERS (1800 235 377)
(9am ﾖ 5pm AEST. Monday ﾖ Friday)
For inquiries outside Australia, please call +61 2 9913-7833. |
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