Guarantee

Larry Adler Ski & Outdoor caters for all followers of the outdoor lifestyle who demand only the best in quality and service at a competitive price. Larry Adler for over 35 years has been recognized as Australia’s leading authority on ski equipment and boot fitting. His theory that a satisfied customer is the best ambassador for his business is supported by the Larry Adler 100% Guarantee.

"If for any reason our service or products fail to perform during normal use or time and are defective in any way we will replace repair or refund at no cost to you." Larry Adler.

Warranty

Larry Adler guarantees all services and products offered at Larry Adler Ski & Outdoor outlets within Australia. If for any reason you have a problem with your purchase due to faulty workmanship or materials we will refund, exchange, repair or credit.  But first, we need to ask your help in following our Warranty Claim procedure listed on the back of your shipping document. We cannot warranty goods without proof of purchase or those outside the warranty period laid down by manufacturer. Once goods leave our warehouse if damaged lost or stolen during transit it is the responsibility of Freight Company.  Please do not return damaged merchandise to us until you have first contacted our customer service department 1800 ADLERS for advice.

Returns & Exchanges

If for any reason you are less than satisfied with your purchase from Larry Adler Ski & Outdoor you may send it back to us for exchange, repair or refund.  Returns will be accepted within 30 days from date of purchase and must be in pristine condition in original packaging with swing tags attached.  Goods must be returned with all details completed on the Returns & Warranty form that can be found on the reverse side of your shipping document.  We can only credit you by the method of payment used on purchase & for gift recipients we offer a non refundable store gift voucher   Gift wrapping, shipping and handling charges are not refundable   No returns or exchanges are available on Sale items, or items without proof of purchase documentation. All charges associated with the secure return of goods is responsibility of buyer.

Repairs

Larry Adler Ski & Outdoors has a high tech fully serviced workshop with trained technicians for repairs and maintenance of boots, ski and snowboard equipment.  For clothing repairs or alterations we suggest you contact direct our suggested skilled and reliable repairers Please ring Customer Service 1800 ADLERS for advice.