What is your Return/Exchange Policy?
If you have made an incorrect choice Larry Adler Ski & Outdoor will exchange or refund regular priced items with proof of purchase within 14 days if the product is still in original condition and packaging intact.
Can I return my online purchase at one of the stores?
Yes, with proof of purchase, we will gladly exchange, repair or credit any purchase made online at any of our Australian stores within 14 days of purchase.
Can I buy my goods online and have them sent to the store for me to collect?
Yes, goods purchased online can be sent to any of our Larry Adler Ski & Outdoor Australian locations for your convenience. Just enter the store location in the delivery addresss area when placing your order.
What if I have lost my receipt?
It is the responsibility of the customer to provide the proof of purchase if the receipt is lost eg: credit card statement.
How soon will my refund/exchange be processed?
Your refund/exchange will be processed within 7-10 working days from receipt of returned goods.
Do you return Sale Items?
Should you experience a fault or defect with a sale item we will exchange, repair or refund the item providing that the fault or defect was not evident at time of purchase and not the reason the product was discounted in the first place. A refund or exchange is not available on sale items should you simply change your mind and all sale items must be returned within 7 days of purchase.