What is your guarantee?
The Larry Adler guarantee is 100% total customer satisfaction or we repair, replace or refund at no cost to you within 30 days of purchase provided the goods have not been wilfully damaged in any way.
What do I do with faulty goods under warranty?
If for any reason you have a problem with your purchase due to faulty workmanship or materials we will refund, exchange, repair or credit.
What are the regulations for warranty claims?
We cannot warranty goods without proof of purchase or those outside Australia and those not within the warranty period laid down by the individual manufacturer. (Usually 12 months)
What if my goods are damaged during transit?
If faulty goods are damaged in transit Larry Adler Ski & Outdoor take full responsibility for all freight charges. Please contact our Customer Service team on 1800 ADLERS to register your claim.
How can I obtain more information regarding any problems with purchase?
1800 ADLERS - Customer service is available from 9am-5pm Monday - Friday.