Flat rate shipping for all domestic orders


All new products sold by Larry Adler are covered under the manufacturer's warranty and Australian legislation.

Please check the manufacturer's website for specific information regarding their warranty policy. All warranty decisions will be determined by the manufacturer and are not at the discretion of Larry Adler.

Most brands provide a limited manufacturer's warranty for all defects in materials and workmanship for the lifetime of the product.

Warranties typically do not cover damage(s) caused through misuse, abuse, accident, alteration or negligence; failure to observe care instructions; damage caused by rips, cuts, tears, abrasions or burns; cosmetic damage i.e. minor surface scratches or deformations; any damages arising after the warranty period.

If a warranty fault is found with the product then Larry Adler reserves the right to repair or replace the product at it's discretion.

Please expect a 4-6 week turn around on warranty claims. If you would like to make a warranty inquiry, please contact your local store or customer service.

In order for a warranty or repair to be considered we require the following information;

  • Purchase details
  • First and last name
  • Contact phone and email
  • Description of fault

Australian consumer law provides automatic guarantees to consumers that apply regardless of warranties from brands. Businesses or brands can choose to provide additional warranty services but these are separate to guarantees provided by consumer law and do not override these guarantees.

Under consumer law and fair trading laws Larry Adler automatically guarantees consumers that; goods are of acceptable quality; goods match the provided description; goods meet any stated warranties; goods are fit for purpose.

In order for us to initiate a warranty claim we require proof of purchase, contact details and the faulty goods for assessment. We cannot provide a warranty to those temporarily outside Australia and those not within the warranty period (usually 12 months).

In the unlikely event that you receive a faulty product through an online order Larry Adler agrees to pay for return postage.

If goods are lost in transit due to carrier error then Larry Adler will take full responsibility for all charges.

If goods are lost in transit due to a customer having incorrectly entered their address then Larry Adler will not take responsibility for lost goods.

If goods are damaged in transit please reach out to our customer service team via the online chat or by calling 1800 ADLERS so that we can remedy the situation as promptly as possible.

If you have any questions or concerns please send us a message via the online chat or call us on 1800 ADLERS. Customer service is available from 10am-5pm Monday - Friday, any messages received outside of this time will be responded to as promptly as possible.